PRIVACY NOTICE

Effective Date: August 2026

The Capital Grille Vietnam (“The Capital Grille”, “we”, “us” or “our”) respects your privacy and is committed to protecting your Personal Data.

This Privacy Notice explains how we collect, use, disclose, store and protect Personal Data when you visit or interact with our website, make a reservation, contact us, participate in our events or promotions, interact with us through digital channels, or otherwise engage with our restaurant and services.

This Privacy Notice is intended to govern the management and improvement of our services, customer care, and the enhancement of the efficiency of our business operations in Vietnamto and is prepared with reference to applicable Vietnamese laws and regulations on personal data protection, including the Law on Personal Data Protection No. 91/2025/QH15 and Decree No. 356/2025/ND-CP, as amended or replaced from time to time.

By using this website or providing Personal Data to us, you acknowledge that you have read and understood this Privacy Notice.

1. WHO WE ARE

The Capital Grille Vietnam (“Personal Data Controller and Processor”) is the entity responsible for the collection and processing of Personal Data described in this Privacy Notice.

For the purposes of this Notice, “Personal Data” means information in electronic or other forms that is associated with or may be used to identify an individual, as defined under applicable Vietnamese law.

This Privacy Notice applies to Personal Data collected through:

  • Our website and online interfaces;
  • Reservation and enquiry forms;
  • Private dining and event enquiries;
  • Communications with our restaurant team;
  • Marketing and promotional activities;
  • Social media channels operated or controlled by us;
  • Your interactions with us at the restaurant; and
  • Other services or channels that expressly refer to this Privacy Notice.

This Notice does not apply to third-party websites, applications, reservation platforms, payment services or social media platforms that we do not control. Your use of those services is subject to their respective privacy policies and terms.

2. PERSONAL DATA WE COLLECT

Depending on how you interact with The Capital Grille, we may collect the following categories of Personal Data.

2.1. Identification and Contact Information

This may include:

  • Full name;
  • Telephone number;
  • Email address;
  • Company or organization name;
  • Contact address; and
  • Other contact information you choose to provide.

2.2. Reservation and Dining Information

When you make or manage a reservation, we may collect information such as:

  • Reservation date and time;
  • Number of guests;
  • Dining preferences;
  • Special requests;
  • Occasion or event details;
  • Seating preferences;
  • Private dining or event requirements; and
  • Relevant communication history.

2.3. Transaction and Payment Information

Where applicable, we or our authorized payment service providers may process information necessary to complete a transaction, such as:

  • Payment method;
  • Transaction information;
  •  Billing information; and
  • Information required to verify or process a payment.

Where payment card information is processed by a third-party payment provider, such information may be collected and processed directly by that provider in accordance with its own privacy policy and security standards.

2.4. Information You Provide to Us

We may collect information you voluntarily provide when you:

  • Submit a contact or enquiry form;
  • Request information about private dining or events;
  • Contact our restaurant;
  • Provide feedback or comments;
  • Participate in a promotion or campaign;
  • Subscribe to marketing communications;
  • Communicate with us through social media; or
  • Otherwise communicate with our team.

2.5. Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;
  • Browser type and version;
  • Device type and operating system;
  • Referring website;
  • Pages visited;
  • Date and time of access;
  • Website interaction and usage information;
  • Approximate location derived from technical information; and

Other technical information generated through your use of the website.

This information may be collected through cookies, pixels, analytics tools and similar technologies.

2.6. Images and Audio-Visual Information

Where applicable and in accordance with applicable law, images or other audio-visual information may be collected through:

  • CCTV or security systems at our premises;
  • Photography or video recording at events or promotional activities; or
  • Content voluntarily submitted or shared by you.

Where photography or filming is conducted for a specific event or marketing purpose, appropriate notice or consent will be provided where required by law.

3. HOW WE COLLECT PERSONAL DATA

We may collect Personal Data directly from you or through authorized third parties when you:

  • Make a restaurant reservation;
  • Submit an enquiry;
  • Request private dining or event services;
  • Contact us by phone, email or online form;
  • Visit or interact with our restaurant;
  • Participate in promotions, events or campaigns;
  • Subscribe to our communications;
  • Interact with our social media channels; or
  • Browse or interact with our website.

We may also receive certain Personal Data from service providers supporting our restaurant operations, such as reservation platforms, event management providers, technology providers, payment service providers and digital marketing or analytics providers, where permitted by applicable law.

4. HOW WE USE PERSONAL DATA

We may collect and process Personal Data for the following purposes:

4.1. Reservations and Restaurant Services

To:

  • Process and manage restaurant reservations;
  • Confirm, modify or cancel reservations;
  • Communicate with you regarding your reservation;
  • Respond to special requests;
  • Provide private dining and event services;
  • Provide customer service; and
  • Improve your dining experience.

4.2. Communications

To:

  • Respond to enquiries and requests;
  • Provide information you have requested;
  • Communicate important information regarding reservations or services;
  • Handle feedback, complaints or other communications; and
  • Maintain appropriate records of our communications with you.

4.3. Marketing and Promotions

Where permitted by applicable law and where your consent is required, we may use your Personal Data to:

  • Send information about The Capital Grille;
  • Inform you about new dining experiences, events and promotions;
  • Provide invitations to special events;
  • Conduct marketing campaigns;
  • Measure the effectiveness of our marketing activities; and
  • Deliver relevant advertising through digital platforms.

You may withdraw your consent to receive marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

4.4. Website Operation and Analytics

We may process technical and usage information to:

  • Operate and maintain our website;
  • Improve website functionality;
  • Understand how visitors use our website;
  • Measure website performance;
  • Detect technical issues;
  • Improve user experience; and
  • Measure and optimize marketing campaigns.

4.5. Security and Fraud Prevention

We may process information where necessary to:

  • Protect our guests, employees and property;
  • Maintain the security of our premises and systems;
  • Detect, investigate and prevent fraud or unauthorized activity;
  • Investigate security incidents; and
  • Protect our legal rights and interests.

4.6. Legal and Regulatory Compliance

We may process and disclose Personal Data where necessary to:

  • Comply with applicable laws and regulations;
  • Respond to lawful requests from competent authorities;
  • Establish, exercise or defend legal claims;
  • Fulfil our legal obligations; or
  • Protect the rights, property or safety of The Capital Grille, our guests, employees or other persons.

5. LEGAL BASIS AND CONSENT MECHANISMS

We process Personal Data based on lawful grounds recognized under Vietnamese law, including:

  • Your explicit, voluntary consent;
  • Contract performance and reservation fulfillment requested by you;
  • Compliance with statutory legal obligations; and
  • Legitimate interests permitted under applicable regulations.

Consent is obtained via clear, unbundled, and affirmative opt-in mechanisms (such as unchecked checkboxes). Consent for marketing communications is collected separately from reservation fulfillment and is never bundled. You may withdraw your consent at any time without affecting the lawfulness of processing conducted prior to withdrawal. Your consent remains valid until you withdraw or change your consent, or as otherwise provided by applicable law.

 6. DISCLOSURE OF PERSONAL DATA

We do not sell your Personal Data.

We may disclose or provide access to Personal Data to the following categories of recipients where necessary for legitimate business purposes or otherwise permitted by applicable law:

6.1. Service Providers

We may work with third-party service providers that support our business, including providers of:

  • Website hosting and technology services;
  • Reservation and booking systems;
  • Payment processing;
  • IT and cybersecurity;
  • Data storage;
  • Email and communication services;
  • Analytics;
  • Digital advertising and marketing;
  • Event management; and
  • Customer support.

These providers may process Personal Data only to the extent necessary to provide services to us and subject to appropriate contractual or other safeguards required by applicable law.

6.2. Business Partners and Affiliates

Where applicable, Personal Data may be shared with affiliated companies, business partners or other entities involved in operating or supporting The Capital Grille in Vietnam, subject to applicable law and appropriate data protection measures.

6.3. Government Authorities

We may disclose Personal Data to competent government authorities where required or permitted by Vietnamese law, including in response to a lawful request, investigation, legal proceeding or regulatory requirement.

6.4. Business Transactions

If all or part of our business is reorganized, transferred, merged, acquired or otherwise subject to a corporate transaction, Personal Data may be transferred as part of that transaction, subject to applicable law and appropriate data protection requirements.

7. INTERNATIONAL TRANSFER OF PERSONAL DATA

Some of our technology, hosting, analytics, marketing, reservation or other service providers may operate systems or process information outside Vietnam.

Where Personal Data is transferred outside Vietnam, The Capital Grille will implement the measures and comply with the requirements applicable to cross-border transfer of Personal Data under Vietnamese law.

Depending on the circumstances, this may include appropriate contractual, organizational and technical safeguards and any required impact assessment, documentation, notification or other legal requirements.

8. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, analytics tools and similar technologies.

These technologies may be used to:

  • Enable essential website functionality;
  • Remember preferences;
  • Understand website traffic and usage;
  • Measure the effectiveness of advertising campaigns;
  • Improve website performance;
  • Provide relevant content; and
  • Support digital marketing activities.

Third-party providers, including analytics and advertising platforms, may place or access cookies or similar technologies on our website where permitted by applicable law.

You may manage or disable cookies through your browser settings. Certain website functions may not operate properly if essential cookies are disabled.

Where consent is required for non-essential cookies or similar technologies, we will provide an appropriate consent mechanism.

9. DIGITAL ADVERTISING AND ANALYTICS

We may use third-party digital advertising and analytics services to understand how visitors interact with our website and to measure advertising performance.

Depending on the technologies implemented on the website, these services may include platforms such as Google Analytics, Google Ads, Meta advertising services or other comparable providers.

These technologies may collect information such as:

  • IP address;
  • Device and browser information;
  • Website interaction data;
  • Advertising identifiers;
  • Pages visited;
  • Conversion or event information; and
  • Other information generated through your interaction with the website or advertisements.

The use of such technologies will be subject to applicable Vietnamese law and, where required, your consent.

Third-party platforms process information according to their own privacy policies and terms.

10. PERSONAL DATA RETENTION

We retain Personal Data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by applicable law.

The appropriate retention period may depend on:

  • The purpose for which the information was collected;
  • The nature of our relationship with you;
  • Reservation and transaction requirements;
  • Accounting, tax and legal obligations;
  • Security and fraud prevention requirements;
  • Resolution of complaints or disputes; and
  • Other legitimate business or legal requirements.

When Personal Data is no longer required, we will take appropriate steps to delete, anonymize or otherwise dispose of it in accordance with applicable law and our internal policies.

11. HOW WE PROTECT PERSONAL DATA

We take reasonable and appropriate technical, organizational and managerial measures to protect Personal Data against:

  • Unauthorized access;
  • Unauthorized disclosure;
  • Loss;
  • Misuse;
  • Alteration;
  • Destruction; and
  • Other unlawful or unauthorized processing.

Security measures may include access controls, authentication procedures, data protection measures, secure systems and internal policies designed to protect Personal Data.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

12. YOUR RIGHTS AS A DATA SUBJECT

Subject to applicable Vietnamese law, you may have rights in relation to your Personal Data, including the right to:

  • Be informed about the processing of your Personal Data;
  • Give or withdraw consent where processing is based on consent;
  • Access or request information relating to your Personal Data;
  • Request correction of inaccurate or incomplete Personal Data;
  • Request deletion of Personal Data in circumstances permitted by law;
  • Request restriction of processing in circumstances permitted by law;
  • Object to certain processing activities where permitted by law;
  • Request provision or transfer of Personal Data where applicable;
  • Lodge a complaint or report a violation concerning the processing of your Personal Data; and
  • Exercise other rights provided under applicable Vietnamese law.

Some rights may be subject to conditions, exceptions or limitations under applicable law.

If you withdraw consent or request deletion or restriction of processing, certain services or functions may no longer be available where the relevant processing is necessary to provide those services.

13. HOW TO EXERCISE YOUR RIGHTS

To exercise your rights or make an enquiry regarding the processing of your Personal Data, please contact us using the contact information provided in Section 17 of this Privacy Notice.

To protect your Personal Data and prevent unauthorized access, we may need to verify your identity before processing certain requests.

We will handle your request in accordance with applicable Vietnamese law.

Where permitted by law, we may decline or limit a request if fulfilling it would adversely affect the rights and lawful interests of The Capital Grille or another person, or where the law permits or requires us to retain or process the relevant information.

14. CHILDREN'S PRIVACY

Our website and services are intended for a general audience and are not specifically directed at children.

Where applicable law requires consent or other authorization from a parent, legal representative or other authorized person for the processing of a child's Personal Data, we will comply with those requirements.

If you believe that a child has provided Personal Data to us in circumstances where such processing is not permitted by law, please contact us so that we can review the matter and take appropriate action.

15. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, reservation platforms, social media services, payment providers or other external services.

We do not control the privacy practices of these third parties.

When you access or use a third-party service, your Personal Data may be processed in accordance with that third party's privacy notice and terms.

We encourage you to review the applicable privacy policies before providing Personal Data to third-party services.

16. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect:

  • Changes to our business or services;
  • Changes to our website or technology;
  • Changes in how we process Personal Data; or
  • Changes to applicable laws and regulations.

When we make material changes, we may provide additional notice where required by applicable law.

The latest version will be published on this page together with the applicable effective date.

17. CONTACT US

If you have any questions, concerns or requests regarding this Privacy Notice or the processing of your Personal Data, please contact us through the contact information provided on our website.

The Capital Grille Vietnam

Location: 50th Floor, Bitexco Financial Tower - 45 Ngo Duc Ke, Sai Gon Ward, HCMC

(+84) 28 3779 1111

For Personal Data-related requests, please include sufficient information to allow us to understand and process your request.

18. GOVERNING LAW

This Privacy Notice shall be interpreted and applied in accordance with the laws of the Socialist Republic of Vietnam.

Any matter relating to the collection, processing, protection or use of Personal Data by The Capital Grille Vietnam shall be handled in accordance with applicable Vietnamese laws and regulations.